Service commitment
Fubon Vietnam provides customers with international standard insurance products and the best support services. We have built the iPower system as a secure customer information management tool and an associated service system in Vietnam, including hospitals, clinics, and reputable motor vehicle repair facilities, committed to regulatory requirements fast and convenient compensation process.
24/7 hotline support
Dedicated and professional consultant
Comply legal law
Convenient prestige affiliate system
CLAIM PROCEDURE
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Step 1
Contact Fubon Vietnam’s call center
Call hotline 24/7 for help:
2. Binh Duong - Dong Nai Province:
3. Northern region:
(+84) 943 705 166
Step 2
Provide Claim notice and claim related documents
The insured provide documents as request to complete the claim procedure.
Step 3
Claim processing
Fubon Insurance (Vietnam) Co., Ltd receives, verifies and settles claims in accordance with the Claim Department’s procedure:
1. Time limit for claim settlement and payment:
  • Where the Insurance Policy specifies a time limit: The Company shall comply with the time limit agreed upon in the Insurance Policy.
  • Where the Insurance Policy does not specify a time limit: The Company shall settle and pay the insurance benefits within 15 days from the date of receiving a full and valid claim dossier in accordance with the law on insurance business.
2. Time limit for notifying claim denial:
  • Where the Insurance Policy specifies a time limit for denial notification: The Company shall comply with the time limit agreed upon in the Insurance Policy.
  • Where the Insurance Policy does not specify a time limit for denial notification: The Company shall issue a written notice of claim denial within a timeframe consistent with the Company's claim settlement procedure, while clearly stating the reasons and basis for such rejection.
3. Time limit for resolving customer feedback, requests, and complaints:
  • The Company shall receive customer complaints and contact customers to clarify their requests as soon as possible, and respond with the resolution outcome within 30 days from the date of receipt.
  • Depending on the nature and severity of the case, the Company shall take specific measures to assist the customer in resolving complaints and disputes, and provide appropriate progress updates.
Connect with Fubon
We are willing to listen and support customers regarding Fubon's products and insurance policies 24/7.
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